How To See The Doctor:
The surgery operates an open access appointment system in the mornings. If you feel unwell on the day, please ring after and you will be able to see one of the doctors (not of your choice) that same morning. The receptionist will give you a time to come in to surgery. Upon your arrival you will be seen by the next available doctor. When the allocated slots are filled for the morning, any patient needing to be seen will have the option of being assessed by the nurse and dealt with appropriately or they may ring on another day for an appointment slot. It is not possible for you to see a particular doctor of your choice, so please do not make a specific request. Booked appointments, with a doctor of your choice (subject to availability), can be made for an afternoon surgery. Waiting times for an afternoon appointment vary according to the doctor you choose to book with. Please telephone the surgery or call in to speak to a receptionist.
On occasion, due to unforeseen circumstances and emergencies, surgeries will run late and you will therefore not be seen at the time you were given. If this should occur, patients will be informed of the approximate delay via the information scroller situated in the waiting room.
Please make every effort to keep the appointments you have arranged and arrive promptly at your given time, in order for us to maintain smooth running of the practice. If you no longer need the appointment, please telephone the surgery as soon as possible, to enable the appointment to be offered to another patient.
If you are late for an appointment, it may not be possible for the doctor to see you when you arrive, and you may be asked to wait or make another appointment.